Real Time Analyst Jobs In Pasig

At VXI, we pride ourselves in helping our client partners develop technologies and customer care services that enable them to manage their business and customer relations more efficiently. We leverage our deep understanding of our clients’ challenges and opportunities, and we respond by designing custom solutions empowering our clients to respond with agility to swiftly changing market trends and ever-increasing customer demands. Headquartered in Los Angeles and with over 28,000 employees worldwide, our integrated service centers support all customer engagements in multiple languages in the United States, Philippines, Jamaica, Guatemala, and China.

Real Time Analyst Jobs In Pasig City

Currently, VXI Global Holdings B.V. is re-opening Job Hiring in 2023 to find prospective workers who are ready to fill positions as below. VXI Global Holdings B.V. is looking for candidates in accordance with the requirements of VXI Global Holdings B.V. philippines in accordance with the company’s vision and mission.

VXI Global Holdings B.V. Position and Details

Real Time Analyst Jobs In Pasig City

Job Description

RESPONSIBILITIES:

• Monitors queue real-time
• Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
• Assists during downtime
• Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions (segments)

REQUIREMENTS:

• Candidate must have completed at least 2 years in college.
• With at least 1 year of work experience in the related field from a BPO/Call Center set-up. • Candidates without WFM experience are welcome to apply.
• Proficient in Microsoft Excel, Business Objects, ACD switch reporting, Blue Pumpkin or IEX, and email systems
• Must be amenable to work in GY shift and on a work on site/from home set up.

COMPETENCIES:

• Leadership
• Verbal and Written Communication
• Results Oriented
• Dependable/Reliable
• Punctual
• Analytical
• Performance Management
• Data Analysis
• Excellent PC skills particularly in MS Excel
• Must have Strong computer organizational

Additional Information

Career Level

• 1-4 Years Experienced Employee

Qualification

• Vocational Diploma/Short Course Certificate, Bachelor’s/College Degree

Years of Experience

• 1 year

Job Type

• Full-Time

Job Specializations

• Computer/Information Technology, IT-Network/Sys/DB Admin