Job Hiring | Quality Assurance Analyst | Collective Solution Philippines | Quezon, Philippines

COLLECTIVE SOLUTION provides businesses with the industry leading telephone-based customer support solution at costs far less than industry averages using custom developed technology;

COLLECTIVE SOLUTION is able to provide customers with a powerful tool for customer relationship management. By employing a rapid application development tool, COLLECTIVE SOLUTION can create multi-lingual customized scripts to suit the customer’s specific needs. Furthermore, COLLECTIVE SOLUTION can seamlessly integrate its solutions into the clients’ systems to increase efficiencies and reduce costs.

COLLECTIVE SOLUTION currently operates two contact centers dedicated to servicing clients in English, Chinese and Spanish. All COLLECTIVE SOLUTION agents must successfully complete a rigorous training program and successfully pass a spelling and computer proficiency tests prior to proceeding to client specific training. Agents receive continuous additional training and are quality controlled daily.

COLLECTIVE SOLUTION aims to be a world-class business service provider supporting small to medium sized companies. We strive for our clients to view us as a valued extension of their company abroad by over delivering on what is expected from us. COLLECTIVE SOLUTION team forego the quest for personal best in concert with the team effort. At COLLECTIVE SOLUTION we are one with the client.

Job Hiring | Quality Assurance Analyst | Collective Solution Philippines | Quezon, Philippines

Currently, Collective Solution Philippines is re-opening Job Hiring in 2023 to find prospective workers who are ready to fill positions as below. Collective Solution Philippines is looking for candidates in accordance with the requirements of Collective Solution Philippines philippines in accordance with the company’s vision and mission.

Collective Solution Philippines Position and Details

Job Hiring “Quality Assurance Analyst” Collective Solution Philippines

Job Description

Duties & Responsibilities:

• Provide customer service support to a team of agents, responding to escalated issues regarding performance and quality, while determining quality standards
• Verify call center results by measuring skills, utilizing product knowledge, service ability, listening, etiquette, objection handling, and efficiency
• Provide feedback to agents by monitoring calls and conducting coaching sessions
• Evaluate customer service approaches by rating the effectiveness of agents; providing quality ratings and identifying training needs
• Conduct trend analysis, identifying root causes and developing action plans to remedy issues
• Direct quality initiatives by requiring adherence to quality assurance policies and procedures as well as developing new models and implementing changes
• Assist with calibration sessions executed by the Quality Assurance Department periodically
• Create and submit routine and adhoc reports
• Contribute to team effort by accomplishing related results as needed
• ·Other duties assigned as needed

Perks & Benefits:

• HMO
• Work Onsite and Work-from-Home Allowances
• Performance and Attendance Incentives
• Paid Leaves
• Work and Life Balance
• Job Security and Advancement