Job Hiring | Customer Service Reps | Citigroup Business Process Solutions Pte. Ltd. | Taguig, Philippines

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition  explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Job Hiring | Customer Service Reps | Citigroup Business Process Solutions Pte. Ltd. | Taguig, Philippines

Currently, Citigroup Business Process Solutions Pte. Ltd. is re-opening Job Hiring in 2023 to find prospective workers who are ready to fill positions as below. Citigroup Business Process Solutions Pte. Ltd. is looking for candidates in accordance with the requirements of Citigroup Business Process Solutions Pte. Ltd. philippines in accordance with the company’s vision and mission.

Citigroup Business Process Solutions Pte. Ltd. Position and Details

Job Hiring “Customer Service Reps” Citigroup Business Process Solutions Pte. Ltd.

Job Description

Job Highlights

• Onsite Application or Over-the-Phone Processing
• Competitive Salary Package and Benefits
• HMO, Life Insurance & Retirement Plan

Job Description

We are now accepting WALK-IN applicants every Monday – Friday 9AM to 5PM at Citi Plaza Career Center, 34th Street Bonifacio Global City Taguig

The Customer Solutions Officer role (Service Analyst 1) in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provides world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. They handle customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment. The role also ensures customer inbound and outbound telephone inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards. They Identify and fulfill clients’ necessities by providing an exceptional customer experience

BENEFITS OF WORKING IN CITI:

We offer a competitive salary package of 26-33K and other great benefits including:

• HMO Health Insurance from day 1 for you and your unlimited qualified dependents
• Life Insurance from day 1
• Tuition Fee Reimbursement
• Retirement Plan
• Staff Loan
• Bereavement Assistance
• Total of 35 leaves credits in a year

CAREER GROWTH:

• Citi Philippines continues to grow and has unveiled its newest Citi Headquarters in BGC called the Citi Plaza
• Be part of our fast-growing teams of Customer Solutions Officers
• Internal movement career opportunities within Citi
• CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs

REQUIREMENTS:

• International BPO voice experience is a plus
• College Graduate of any 4 year course
• Call Center Experience is not required for applicants who completed a Bachelor’s Degree
• Fresh Graduates are welcome to apply
• High School Graduates need to have 6 months BPO international voice experience
• Above average English communication skills and comfortable speaking with other nationalities
• Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)
• Amenable to working in Bonifacio Global City, Taguig

CBPS MAY ASSIGN CANDIDATES TO DIFFERENT BUSINESSES BASED ON CANDIDATE PROFILES, AVAILABLE OPENINGS & BUSINESS NEEDS. APPLICANTS MUST BE WILLING TO WORK IN BONIFACIO GLOBAL CITY.

*By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third party service providers, to hold, use and otherwise process my data in connection with my job application.